Frequently Asked Questions (FAQ) e

Orders & Payments

How do I place an order?

Simply browse our collection of horse accessories and equine care products, add items to your cart, and complete checkout by following the instructions.

What payment methods do you accept?

We accept major credit and debit cards and secure online payment methods available at checkout. All payments are processed securely by trusted third-party providers.

Shipping & Delivery

Where do you ship?

We ship internationally, including the United States, Canada, United Kingdom, European Union, Australia & New Zealand, and selected Arab countries. If your country appears at checkout, we can ship to you.

How long does shipping take?

Estimated delivery times are:

• USA & Canada: 5–10 business days
• UK: 5–10 business days
• Europe: 7–15 business days
• Australia & New Zealand: 7–15 business days
• Arab countries: 8–18 business days

Will I receive tracking information?

Yes. Once your order is shipped, you will receive an email with tracking details when available.

Returns, Refunds & Warranty

Do you offer refunds?

Refunds are available within 30 days of delivery only if the product is unused and returned in its original packaging. Return shipping fees are the customer’s responsibility.

Do you offer a warranty?

Yes. Eligible products are covered by a 6-month replacement warranty if the item becomes defective or stops working under normal use.

What if my product arrives damaged?

If your item arrives damaged or broken, please contact us within 48 hours of delivery and provide photo or video proof. We will arrange a replacement if eligible.

Can I return a used product?

No. Refunds are not available for used products. Used items may only be eligible for replacement under warranty if applicable.

Products & Usage

Are your products suitable for all horses?

Our horse accessories and equine wellness products are designed for general use. Always follow product instructions and consult a professional if your horse has special needs.

Are your products medical devices?

No. Our products are not medical devices and do not replace professional veterinary care.

Customer Support

How can I contact you?

You can reach us at: equirevive@gmail.com

Please include your order number if your question is about an order.